Order Modification
You can change your order information (e.g. color, size, shipping address, phone number) within 24 hours.
If your order has been shipped, it cannot be modified.
Cancellation of order
You can cancel your order free of charge within 24 hours.
If your order has been shipped, you cannot cancel it. If you insist on canceling, we will charge a storage fee of 30%-50% of the order amount, order preparation fee and shipping fee. This fee will be deducted from your merchandise refund.
return
You can request a refund for returned merchandise (excluding return shipping costs) within 14 days of receiving your merchandise. All returned merchandise must be in its original condition: unused, in its original packaging and with all accessories. In addition, a restocking fee may be charged for returned merchandise. Please refer to the "Restocking Fee" section below for more details.
Warning: Damaged, damaged or used merchandise is not returnable. We will not accept returns that do not meet our regulations.
Please note that the right of return does not apply to:
• Customized products ordered from manufacturers as per customer’s wishes.
• All accessories.
• We do not accept returns, cancellations or exchanges for bulk orders of the same item (“bulk order” means three or more items of the same item). If you are ordering a large quantity of an item, we recommend that you purchase one item first to confirm whether it meets your needs. If you have any questions, please contact us by emailing [email protected] and we will get back to you as soon as possible.
Please note:
Colors displayed on the website may vary slightly due to computer image resolution and monitor settings. Dimensions may also vary slightly due to manual measurement. Colors and sizes are for reference only, please refer to the actual product.
Once an order with expedited shipping charges is shipped, the shipping charges are not refundable and the customer is responsible for return shipping charges.
All orders and packages that have been shipped are not subject to cancellation. All shipping costs for returns and exchanges are borne by the customer. Please confirm that the received product is intact within one week after signing for the package.
How do I initiate a return?
• Send an email to [email protected] including the reason for your return and a description of the item you are returning
• We will respond to your return request within 24 hours. During weekends and holidays, our response time will be delayed to 24-48 hours. Please check your inbox promptly to find our reply email. If you can't find it, please check your spam. Thank you in advance for your understanding.
• Once your return request is approved, you will receive a return authorization email.
• If everything is ready, please send your return as soon as possible. Shipping costs are at your expense.
• Please email us the tracking number, tracking link, and photos after you return the item. (When returning merchandise, please provide photos of the item inside the box to ensure that the item you are returning is indeed ours.)
• Upon receiving the returned merchandise, we will check within 48 hours whether your merchandise complies with our Return and Refund Policy. If so, we will refund you; otherwise, we reserve the right to refuse a refund.
Refund
• We will issue you a refund upon receipt of the returned merchandise in accordance with our Return and Refund Policy.
• Once the refund is completed, the funds will be returned to your original payment account. (PayPal: 1-2 days; Credit card: 3-5 days)
• Due to exchange rate fluctuations, the actual amount you receive may be different from the original payment amount.
• Any shipping charges paid are non-refundable.
Return Address
We will select the nearest return address based on your location. Once your return request is confirmed, we will send you the return address. Please contact us before returning the product to obtain the return address and other instructions. We are not responsible for returns that are not notified to us in advance.
Restocking Fee
If the return period has expired, or the reason for requesting a return within the return period is one of the following, we will charge you a restocking fee. Common situations include:
- (1) Change of mind or buyer’s remorse
- (2) The same product is available elsewhere at a better price
- (3) Items purchased by mistake or no longer needed
We will charge a restocking fee of up to 100% of the item price, depending on the return period and the condition of the item. Here are the restocking fees for different return scenarios:
- (1) If the buyer changes his mind and returns the product in its original condition within the return period, we will charge a restocking fee of 20% of the product price.
- (2) If the buyer changes his mind and returns a damaged or different product within the return period we receive it from you, we will charge a restocking fee of up to 50% of the product price.
- (3) For merchandise that remains in its original condition after the return period, we will charge a restocking fee of up to 80% of the product price.
- (4) For goods that are found to be damaged or non-conforming after the return period, we will charge a restocking fee of up to 100% of the product price.
If you experience any issues while shopping on our site, please contact [email protected] to seek a resolution. Opening a dispute (such as a PayPal dispute) will not help speed up the resolution of your issue.
If you have any questions about our returns and refunds policy, please contact us at [email protected]
Questions and Answers
I received my item and it was damaged?
Products such as bathroom fixtures (including but not limited to faucets, shower heads and vanities) are not considered defective and cannot be returned if the glass is broken (such as mirrored glass), or the light cover (such as the light cover on bathroom lamps) or the frame is dented. In this case, we will replace the glass or light cover free of charge. If you do not want to replace and wish to return the product, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct any outbound shipping costs from the refund.
The item I received is different from what I ordered?
• In this case, we recommend that you first check your order information.
• All shipments containing wrong or incorrectly received items need to be reported to us within one week of receiving the items.
• In the event of a merchandise error, we will provide the correct merchandise within a maximum of 8 weeks of receiving your email. We will cover all shipping costs for returning the incorrect merchandise and supplying the correct merchandise.
• If you do not want to exchange and insist on returning the goods, the order will be treated as a normal return and we will charge you up to 35% of the storage fee, order preparation fee and shipping fee.
Can I refuse to accept an item that has been shipped?
Once your order has been shipped, we cannot stop it. If you refuse to accept the goods, we will charge a storage fee of 30%-50% of the order amount, order preparation fee and shipping fee. This fee will be deducted from your refund for the goods.
In the event of a force majeure event (such as damage or defect), please contact our customer service team immediately at [email protected] and we will provide you with an appropriate solution.
Is the returned item damaged?
When returning goods, please ensure that you package the product properly. We will not be able to refund you if the returned goods are damaged. In this case, it is best for you to file a claim with the shipping company (carrier) and let us know how to deal with the damaged goods. We will only keep your goods for 30 days from the date the goods were damaged.
When will I receive my refund?
For successfully returned items, it may take up to 5 business days for the funds to be refunded to your original payment account (PayPal: 1-2 days; Credit Card: 3-5 days). If you have any questions, please contact us via email: [email protected] and we will get back to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
Manufacturer defect?
In case of manufacturing defects we reserve the right to repair/repair any broken parts/glass or any equipment defects. If the defect cannot be repaired we will provide a free replacement.
About warranty?
Some products have a one-year warranty from the date of purchase. For more information, please contact [email protected]
Do I need to pay for return shipping?
Yes. Return shipping costs are at your expense. Actual amount may vary by carrier.
